Refund & Return Policy

Last Updated: February 3, 2026

At Better Fitters, customer satisfaction is important to us. This Refund & Return Policy explains the conditions under which returns, refunds, and exchanges are accepted for purchases made on https://betterfitters.com.

1. Returns Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• Items must be unused, unworn, unwashed, and in original condition

• All original tags and packaging must be intact

• Proof of purchase (order number or receipt) is required

For hygiene and safety reasons, the following items are non-returnable unless defective:

• Undergarments

• Swimwear

• Earrings or personal accessories

2. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• Original shipping charges are non-refundable

• We recommend using a trackable shipping service for returns

3. Refunds

Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method

• Processing time is 5–10 business days, depending on your payment provider

Refunds are issued only after inspection of returned items.

4. Exchanges

If you wish to exchange an item for a different size or color:

• Contact our support team before returning the item

• Exchanges are subject to stock availability

• Customers are responsible for exchange shipping costs unless the item is faulty

5. Faulty or Damaged Items

If your order arrives damaged, defective, or incorrect:

• Contact us within 48 hours of delivery

• Provide photos or videos of the issue

We will arrange a replacement or issue a full refund at no additional cost.

6. How to Start a Return

To initiate a return:

1. Email support@betterfitters.com with your order number and reason for return

2. Wait for return authorization and instructions

3. Ship the item to the return address provided by our support team

Returns sent without prior approval may not be accepted.

7. Changes to This Policy

Better Fitters reserves the right to modify this Refund & Return Policy at any time. Changes will be effective immediately upon posting on this page with an updated date.

8. Contact Information

For questions regarding returns or refunds, contact us at:

Better Fitters
Ul. Graniczna 1D/78
35-326 Rzeszow
Poland

Phone: +48 726 139 606
Email: support@betterfitters.com
Website: https://betterfitters.com